Order Processing

All orders are processed within 3-5 business days after your order is placed. Orders are not processed or shipped on weekends or major holidays. During new releases, promotions, or periods of high order volume, processing times may be slightly longer.

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Shipping

Shipping rates and available delivery options are calculated at checkout based on your order and destination. Delivery times begin after your order has been processed and transferred to the shipping carrier.

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Tracking

Once your order ships, you will receive a shipping confirmation with tracking information. Please allow 24-48 hours for tracking information to update.

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Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

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Lost, Stolen or Delayed Packages

TIMS™/ TOOINTOMYSWAG™ is not responsible for carrier delays or packages marked as delivered by the carrier. If your package is lost or delayed in transit, please contact us so we can assist with determining the appropriate next steps with the carrier.

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Returned Packages

Orders returned because of an incorrect address, unsuccessful delivery attempt, or failure to claim the package may require an additional shipping charge before being resent.

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International Shipping

International customers are responsible for applicable customs duties, import taxes, fees, or other charges imposed by their country. International delivery times may vary due to customs processing.

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Questions About Your Order

For shipping or order questions, please contact us through our Contact page and include your order number.